These Terms of Use (“Terms”) govern the access and use by you of the technology, websites, content, and Services made available by “MT Patient Care Services Ltd.”collectively also referred as (“we” or “us”).
1. About MT Patient Care Services Ltd.
MT Patient Care Services Ltd. provides independent health caregivers (“CareGivers”) for in-home personal care (“Service”) for you or another person who is a parent or relative(“Patient”). MT Patient Care Services Ltd. does background and experience verification of these CareGivers via independent background verification company. The Service is provided by these CareGivers only and not by MT Patient Care Services Ltd..
2. Customer Agreement
You on behalf of Patient request MT Patient Care Services Ltd. to provide Service at home or any other location agreed with MT Patient Care Services Ltd.. You agree that the Service is advised by a legal medical practitioner and you undertake the responsibility of Service and risks involved. MT Patient Care Services Ltd. will ensure high quality of Service but will not be responsible for any Service error including criminal activity by CareGivers. You understand and agree that the Service offered by MT Patient Care Services Ltd. directly or through CareGivers/affiliates of MT Patient Care Services Ltd. has a risk of failure and/or adverse effects resulting in possible mortality or permanent disability. You understand and agree that MT Patient Care Services Ltd. does not guarantee any recovery or outcome from the Service offered. You agree to provide safe environment for CareGivers to discharge their duty and you will ensure that they are not harassed, abused or troubled in any way physically or emotionally. You authorise MT Patient Care Services Ltd. to collect Patient’s data and use/share the same with others (without revealing Patient’s identity). MT Patient Care Services Ltd. will not be responsible for misuse of Patient’s data by CareGivers, affiliates, employees or other party. You will make payments to MT Patient Care Services Ltd. as per the terms agreed and will not link it with outcome of the Service.
3. Scheduling Appointments
Appointments for Service with MT Patient Care Services Ltd. can be scheduled through the MT Patient Care Services Ltd. website or by calling +91 8928891620. Your request for Service is only accepted when you receive a booking confirmation from MT Patient Care Services Ltd.
4. CareGiver Selection
MT Patient Care Services Ltd. has a pool of CareGivers to choose from to provide the Service. MT Patient Care Services Ltd. will ensure that the CareGiver assigned is as per your preference but this may not be possible all the time. MT Patient Care Services Ltd. reserves the right to assign any CareGiver as it deems fit for that Service. MT Patient Care Services Ltd. does not guarantee that same CareGiver is assigned on all days. MT Patient Care Services Ltd. can assign any CareGiver on any day as it deems fit without prior notice.
5. General Payment Terms
The payment can only be made via cash, payment gateway or Cheque drawn in favor of MT Patient Care Services Ltd. You agree to make payment as soon as the demand is raised. MT Patient Care Services Ltd. reserves the right to cancel an ongoing or future appointment if payments are not made on time.
6. Limitation of Liability
In no event shall MT Patient Care Services Ltd. be liable for any special, incidental, indirect or consequential damages of any kind in connection with these terms of use, even if user has been informed in advance of the possibility of such damages. In no event shall the total aggregate liability of MT Patient Care Services Ltd. to a user or professional for all damages, losses, and causes of action (whether in contract or tort, including, but not limited to, negligence or otherwise) arising from this agreement or a user’s use of the website or the services exceed, in the aggregate INR 100/- (rupees One Hundred Only).
7. Information You Provide MT Patient Care Services Ltd.
When you request a Service from MT Patient Care Services Ltd., you agree to provide personal information about yourself and the Patient such as name, mobile number, date of birth, gender,and medical information about the Patient relevant to the Service. You agree to provide accurate personal and medical information about the Patient and your failure to do so may result in adverse consequences in delivery of Service. MT Patient Care Services Ltd. may provide this information to assigned CareGiver as it deems fit.
8. Customised service and payment flow
Every patient is different. At MT Patient Care Services Ltd., upon receiving your request, we have a detailed conversation with you about your specific medical condition, and then suggest the best course of action. We ask for a payment only when you agree with our proposed plan of action as well as the costs involved. We can request online payments through SMS, email, website,which also simultaneously clarifies the details of your booking. We use third-party payment service providers to make it easy for you to pay. Except in urgent situations, we commence the service only upon receiving the payment.
9. Communications from MT Patient Care Services Ltd.
You agree on behalf of yourself and the Patient to receive communication in the form on SMS messages , email and calls on your mobile number and email id from both MT Patient Care Services Ltd. and the CareGiver assigned to you. You agree to receive promotional messages in the form of newsletters, special offers and reminders and updates.
10. Termination
MT Patient Care Services Ltd. may immediately terminate the Service at any time for any reason, through notice sent by post on registered postal address or email communication on registered email address.
11. Choice of Law
Terms of Use shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be exclusively in Mumbai.
For more queries & support call +91 8928891620 or email us at info@mtpatientcareserices.in
